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Terms and Conditions
Terms & Conditions
PricePlease contact us for advice and prices on this product

Terms & Conditions

Our contact details:

Trading Address:                                Registered Office Address
Saturn Sales Limited                              Saturn Sales Limited
Armadillo Storage, Earl Road                    10 Church Road
Cheadle Hulme                                      Cheadle Hulme
Cheshire SK8 6PT                                  Cheshire SK8 7JU

Tel: 0845 026 7796
E-mail: info@saturnsales.co.uk
Company Registration number: 07991892
Company Vat Number: 136388590
    
Terms & Conditions General


1. All goods remain the property of Saturn Sales Ltd until payment has been received in full.

2. We reserve the right to decline any order for any reason.

3. These terms are governed by the laws of England and Wales and any disputes will be decided only by the courts of England and Wales.

Payment

4. Payment can be made by most major credit or debit cards using the internationally recognised and supported 'Worldpay' secure payment system.  Payment will be debited from your account when you order, i.e. before the dispatch of your purchase. We will take all reasonable care, in so far as it is within our power to do so, to keep the details of your order secure but, in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from our site.

Product listing

5. All prices products and specifications are subject to change without notice. Reasonable efforts have been made to compile the product listing as completely and accurately as possible, but there may be typographical mistakes or errors in content.  The company does not guarantee the accuracy of the information contained on this website.

Warranty for Internet Shop Bought Goods

6. Fixed air conditioning and heat pump systems purchased via our internet shop have a 3-year parts only warranty.  To receive this warranty the product must have been used and maintained in accordance with the manufactures instructions provided.  The invoice provided at purchase acts as the guarantee and should be kept in a safe place. Any faulty parts diagnosed by the customers installer will need to be returned for testing of serviceability. Upon confirmation of the part being faulty, Saturn Sales Limited will issue a FOC part to the customer. Goods purchased via our internet sites other than mentioned above will receive either a one or two year warranty. The warranty duration will be clearly stated on the internet shop product page for the relevant goods.

7. On all supplied-only systems the guarantee will be void if the customer has incorrectly installed the supplied goods.  Saturn Sales Ltd cannot be held responsible if the failure of the parts is caused by electrical supply, outside forces, storms, floods, power failure or fire/smoke damage.

Warranty for systems installed by Saturn Sales Limited or our appointed installers.

8. Air conditioning and heat pump systems installed by Saturn Sales Limited or our appointed installers receive a three year parts and labour warranty from the date of the installation completion certificate being signed and dated. This guarantee is conditional on the installed system (s) being serviced  at least  every 12 months from the installation date. The present charge for this service is £65 + vat @20% per indoor unit. If the customer fails to have the installed system (s) serviced by Saturn Sales Limited or our appointed installers, the warranty will be voided.

Refunds - Returns Policy

9. We hope that you will be 100% satisfied with your purchase of goods from our internet site. However if, within 14 days of receipt of your online sales order, you are not satisfied or wish to return your goods, please contact us immediately to arrange the return of the goods, as per the procedure listed in paragraph 10 below.  Goods ordered and paid for via a proforma invoice, or for customers having credit terms with us, our returns policy for these items will be covered by the "Consumer Rights Act 2015".

10. Items will need to be returned back to our distribution center.  Please email us at: info@saturnsales.co.uk, or call us on 0845 026 7796 for the return address before you send anything back.  All returnable items must be in "as-new" condition, with complete and undamaged packaging. Refunds for returned goods will be made at the price at which the goods were purchased. Any courier charges incurred by Saturn Sales Limited for the return of goods will also be deducted from the refund amount.

11. If goods have been used or the packaging incomplete or damaged a partial refund will only be issued, with an amount to be deducted to reflect diminished value of the goods minus any return shipping costs.

Privacy Policy

12. We are committed to protecting your privacy.  We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act).

We collect information about you for 2 reasons: firstly, to process your order and secondly, to provide you with the best possible service.

The type of information we will collect about you includes:

* your name
* your address
* your telephone number/s
* your email address
* your credit/debit card details - these details are not retained.

We will never collect sensitive information about you without your explicit consent.

Back Orders

13. If your item is not in stock, it will be back-ordered for you.  You will always be emailed with the option to cancel your order if you would rather not wait.

VAT

14. For all supply-only customers in the UK, VAT is charged at 20.0%.  Documentation is enclosed with the goods to confirm that VAT has been charged.  Goods can be supplied to European business customers with no VAT being applied.  In these cases the customer will be required to provide us with their Country/EU VAT number in order for VAT not to be applied.

Delivery Schedule

15. For deliveries to a UK address, dispatch time is between 1-5 working days.  This includes England, Northern Ireland, Scotland and Wales.  Deliveries to customers in Europe will take between 4-10 working days depending upon the delivery location.
 
Monies Payable

16. For air conditioning and heat pump installations we will require a non-refundable deposit of 30% of the total invoice, to be paid upon confirmation of the order and signing of the contract of works. The balance of monies will be payable after final commissioning and handover to the customer with the signed completion certificate. The balance of monies shall be payable within 14 days of the completion certificate date.

Tile and ownership of goods.

17. Saturn Sales Limited will continue to own all goods supplied until full payment is received for the goods and any transportation costs associated with the delivery of the goods. In default the Company may enter your premises and repossess the goods.

The Above

18. The above policies are part of our commitment to high quality service. They do not affect your statutory rights as a consumer.

Prices Include VAT

heat pump guide

Please click on the read more button to see our full terms and conditions for shop bought products and installations.
Terms and Conditions
Terms & Conditions
PricePlease contact us for advice and prices on this product

Terms & Conditions

Our contact details:

Trading Address:                                Registered Office Address
Saturn Sales Limited                              Saturn Sales Limited
Armadillo Storage, Earl Road                    10 Church Road
Cheadle Hulme                                      Cheadle Hulme
Cheshire SK8 6PT                                  Cheshire SK8 7JU

Tel: 0845 026 7796
E-mail: info@saturnsales.co.uk
Company Registration number: 07991892
Company Vat Number: 136388590
    
Terms & Conditions General


1. All goods remain the property of Saturn Sales Ltd until payment has been received in full.

2. We reserve the right to decline any order for any reason.

3. These terms are governed by the laws of England and Wales and any disputes will be decided only by the courts of England and Wales.

Payment

4. Payment can be made by most major credit or debit cards using the internationally recognised and supported 'Worldpay' secure payment system.  Payment will be debited from your account when you order, i.e. before the dispatch of your purchase. We will take all reasonable care, in so far as it is within our power to do so, to keep the details of your order secure but, in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from our site.

Product listing

5. All prices products and specifications are subject to change without notice. Reasonable efforts have been made to compile the product listing as completely and accurately as possible, but there may be typographical mistakes or errors in content.  The company does not guarantee the accuracy of the information contained on this website.

Warranty for Internet Shop Bought Goods

6. Fixed air conditioning and heat pump systems purchased via our internet shop have a 3-year parts only warranty.  To receive this warranty the product must have been used and maintained in accordance with the manufactures instructions provided.  The invoice provided at purchase acts as the guarantee and should be kept in a safe place. Any faulty parts diagnosed by the customers installer will need to be returned for testing of serviceability. Upon confirmation of the part being faulty, Saturn Sales Limited will issue a FOC part to the customer. Goods purchased via our internet sites other than mentioned above will receive either a one or two year warranty. The warranty duration will be clearly stated on the internet shop product page for the relevant goods.

7. On all supplied-only systems the guarantee will be void if the customer has incorrectly installed the supplied goods.  Saturn Sales Ltd cannot be held responsible if the failure of the parts is caused by electrical supply, outside forces, storms, floods, power failure or fire/smoke damage.

Warranty for systems installed by Saturn Sales Limited or our appointed installers.

8. Air conditioning and heat pump systems installed by Saturn Sales Limited or our appointed installers receive a three year parts and labour warranty from the date of the installation completion certificate being signed and dated. This guarantee is conditional on the installed system (s) being serviced  at least  every 12 months from the installation date. The present charge for this service is £65 + vat @20% per indoor unit. If the customer fails to have the installed system (s) serviced by Saturn Sales Limited or our appointed installers, the warranty will be voided.

Refunds - Returns Policy

9. We hope that you will be 100% satisfied with your purchase of goods from our internet site. However if, within 14 days of receipt of your online sales order, you are not satisfied or wish to return your goods, please contact us immediately to arrange the return of the goods, as per the procedure listed in paragraph 10 below.  Goods ordered and paid for via a proforma invoice, or for customers having credit terms with us, our returns policy for these items will be covered by the "Consumer Rights Act 2015".

10. Items will need to be returned back to our distribution center.  Please email us at: info@saturnsales.co.uk, or call us on 0845 026 7796 for the return address before you send anything back.  All returnable items must be in "as-new" condition, with complete and undamaged packaging. Refunds for returned goods will be made at the price at which the goods were purchased. Any courier charges incurred by Saturn Sales Limited for the return of goods will also be deducted from the refund amount.

11. If goods have been used or the packaging incomplete or damaged a partial refund will only be issued, with an amount to be deducted to reflect diminished value of the goods minus any return shipping costs.

Privacy Policy

12. We are committed to protecting your privacy.  We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act).

We collect information about you for 2 reasons: firstly, to process your order and secondly, to provide you with the best possible service.

The type of information we will collect about you includes:

* your name
* your address
* your telephone number/s
* your email address
* your credit/debit card details - these details are not retained.

We will never collect sensitive information about you without your explicit consent.

Back Orders

13. If your item is not in stock, it will be back-ordered for you.  You will always be emailed with the option to cancel your order if you would rather not wait.

VAT

14. For all supply-only customers in the UK, VAT is charged at 20.0%.  Documentation is enclosed with the goods to confirm that VAT has been charged.  Goods can be supplied to European business customers with no VAT being applied.  In these cases the customer will be required to provide us with their Country/EU VAT number in order for VAT not to be applied.

Delivery Schedule

15. For deliveries to a UK address, dispatch time is between 1-5 working days.  This includes England, Northern Ireland, Scotland and Wales.  Deliveries to customers in Europe will take between 4-10 working days depending upon the delivery location.
 
Monies Payable

16. For air conditioning and heat pump installations we will require a non-refundable deposit of 30% of the total invoice, to be paid upon confirmation of the order and signing of the contract of works. The balance of monies will be payable after final commissioning and handover to the customer with the signed completion certificate. The balance of monies shall be payable within 14 days of the completion certificate date.

Tile and ownership of goods.

17. Saturn Sales Limited will continue to own all goods supplied until full payment is received for the goods and any transportation costs associated with the delivery of the goods. In default the Company may enter your premises and repossess the goods.

The Above

18. The above policies are part of our commitment to high quality service. They do not affect your statutory rights as a consumer.